Privacy Policy

PRIVACY POLICY

SEXTON & SANDERS LAW FIRM, P.A. ("we," "us," "our," or the "Firm") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices and rights available to you. This Privacy Policy applies to our website(s), online forms, SMS/text messaging program, email communications, and any other channel through which we collect personal information.

By submitting information to us — including through our website contact forms, free case review requests, consultation booking calendar, or by opting in to receive SMS messages — you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

Information you provide directly, such as when you fill out a "Free Case Review" form, book a consultation, call or text our office, or email us. This may include:

Full name (first and last)

Phone number

Email address

Details about your injury, accident, or legal matter ("Briefly, what happened?")

Any additional documents, photos, or information you choose to share with us

Preferred appointment times and consultation details

Information collected automatically, such as when you visit our website. This may include:

IP address and general location (city/region level)

Browser type and device information

Pages visited, time spent on the site, and referring/exit pages

Interactions with forms, buttons, and the booking widget

Information from third parties, such as scheduling and communication platforms (e.g., our booking calendar and workflow/CRM provider) that help us manage appointments and client communications.

We do not knowingly collect information from individuals under the age of 18. Our services, including our SMS program, are intended only for individuals 18 years of age or older.

2. How We Use Your Information

We use the information we collect to:

Respond to your free case review request and evaluate your potential legal matter

Schedule, confirm, and remind you of consultations

Communicate with you by phone, email, and/or SMS regarding your inquiry, appointment, or case

Follow up with you if we have not yet connected, or if a scheduled consultation is missed or cancelled

Improve our website, services, and client communications

Comply with legal, regulatory, and bar association obligations

Maintain internal records of client and prospective client communications

We do not use the information you provide for any purpose unrelated to responding to your inquiry, providing legal services, or communicating with you about your case, unless you separately authorize another use.

3. SMS / Text Messaging Program — Opt-In Details

When you provide your phone number and check the consent box on our forms (e.g., "I consent to receive SMS messages and emails from SEXTON & SANDERS LAW FIRM, P.A."), you are opting in to receive text messages from us related to:

Confirmation that we've received your free case review request

Follow-up messages if we haven't yet connected with you

Consultation confirmations and appointment reminders (24-hour, 2-hour, and 10-minute reminders)

Notifications if a scheduled consultation is missed or cancelled, with an invitation to reschedule

General case-related communications from our team

Message frequency varies depending on your interactions with us (for example, the number of reminders tied to a scheduled consultation). Message and data rates may apply depending on your mobile carrier and plan.

Consent to receive SMS messages is never a condition of receiving legal services from SEXTON & SANDERS LAW FIRM, P.A. You may still request a consultation or work with our Firm even if you decline to opt in to text messaging; you may simply prefer phone or email contact instead.

You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message, and you will not receive further texts from us unless you opt back in. If you need help at any time, reply HELP, or contact us directly using the information in Section 8 below.

4. Clear "No Sharing" Statement — SMS Opt-In Data

We do not share, sell, rent, or disclose your mobile phone number or SMS opt-in consent to any third party or affiliate for their own marketing or promotional purposes, under any circumstances.

Text messaging originator opt-in data and consent will not be shared with any third parties, including but not limited to:

Marketing partners or advertisers

Data aggregators or brokers

Affiliated or unaffiliated businesses for their own outreach

This information is used solely by SEXTON & SANDERS LAW FIRM, P.A. and, where necessary, our SMS/CRM service provider(s) strictly for the purpose of delivering the messages described in this Policy on our behalf. Any such service providers are contractually required to keep this information confidential and are prohibited from using it for their own purposes.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

Remember your preferences and improve site functionality

Understand how visitors use our website (analytics)

Measure the effectiveness of our advertising and marketing efforts

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, such as form auto-fill or the booking calendar widget. We do not use tracking technologies to build advertising profiles for sale to third parties, and cookie data is never used to send unsolicited SMS messages — SMS communications are sent only to numbers that have affirmatively opted in through our forms.

6. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Restricting access to client and prospective client information to authorized personnel only

Using secure, reputable third-party platforms for our website, booking calendar, and client communications

Maintaining confidentiality obligations consistent with attorney-client privilege and applicable bar rules once an attorney-client relationship is formed

Regularly reviewing our data handling practices

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

Unsubscribe from SMS messages at any time by replying STOP

Unsubscribe from marketing emails using the unsubscribe link included in our emails, or by contacting us directly

Request access to the personal information we hold about you

Request correction or updating of inaccurate or outdated information

Request deletion of your personal information, subject to any legal or professional retention obligations (for example, information related to an active or former legal matter may need to be retained per bar rules or law)

Withdraw consent to be contacted, at any time, without affecting the lawfulness of any communications sent prior to withdrawal

To exercise any of these rights, contact us using the information in Section 8 below. We will respond to your request within a reasonable time.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

SEXTON & SANDERS LAW FIRM, P.A.

📞 1-855-588-2946

✉️ [email protected]

Fort Smith, AR Office 17 North 6th Street, Fort Smith, Arkansas 72901

Rogers, AR Office 201 South 19th Street, Suite F, Rogers, Arkansas 72756

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when this Policy was last revised. Continued use of our website or continued communication with our Firm after changes are posted constitutes acceptance of the updated Policy.